Delivery & Returns Policy

Cancellation and refunds (as a Consumer)

This and the following clause (Liability for subsequent defects) apply if you buy as a Consumer as defined in the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (the “Regulations”). Provided the Regulations apply to the transaction concerned, then the following terms apply to the contract.

We now inform you that information relating to all aspects of our Goods is not in this document but in our marketing material, whether that is in the medium of Our Website or in hard copy.

The following rules apply to cancellation of your order:

• If you have ordered Goods, but they have not been shipped, you may cancel your order without giving a reason, at any time within 14 days of your order. You will have no obligation and we will return your money.
• If you have ordered Goods, and received them, you may cancel your order at any time within 14 days of the date you received them. You must tell us that you wish to cancel, either using the form sent with the Goods or contacting us at info@realms.london. You must also send the Goods back to us within that same 14 day period.

We will return your money subject to the following conditions:

• we receive the Goods in a condition in which we can re-sell them at full price, in new condition, with labels and packaging intact.
• you comply with our procedure for returns and refunds. We cannot return your money unless we know who sent them.

The option to cancel your order is not available:

• if you purchase sealed goods which relate to health or hygiene, and they become unsealed after delivery, or cannot be re-sold for some other reason;
• if they are a hard medium for a product in soft copy, which comes to you sealed and is returned to us unsealed.
• if the Goods are somehow mixed with other goods so that we cannot identify or easily separate them.

You are responsible for the cost of returning the Goods. We have no obligation to refund to you, your cost of re-packing and returning the Goods.

Liability for subsequent defects

Please examine the Goods received from us immediately you receive them. If you do not tell us of any defect or problem within 30 days of receipt of the Goods, we shall assume that you have accepted them.

The procedure to return the faulty Goods is as follows:

• the Goods must be returned to us as soon as any defect is discovered but not later than six months from receipt by you.
• please use the form that was sent with the Goods or contact us at info@realms.london with a clear description of the Goods purchased, the date of purchase and the fault.

We will return your money subject to the following conditions:

• we receive the Goods with labels and packaging intact.
• you comply with our returns procedure. We cannot return your money unless we know who sent them.
• you tell us clearly what is the fault you complain of, when it first became apparent, and other information to enable us to identify or reproduce it.

If any defect is found, then we shall:

• repair or replace the Goods, or
• refund the full cost you have paid including the cost of returning the Goods.

Delivery

Goods are delivered, for retail orders, as quickly as we can although please allow up to 7 days from the day you place an order to purchase the Goods. For wholesale orders, delivery dates will be agreed on an order by order basis.

Deliveries will be made by the Carrier to the address stipulated in your order. You must ensure that someone is present to accept the delivery.

If we are not able to deliver your Goods within 7 days of the date of your order, or as otherwise agreed, we shall contact you to explain and arrange another date for delivery.

We may deliver the Goods in instalments if they are not all available at the same time for delivery.

All Goods delivered for wholesale orders must be signed for on delivery by an adult aged 18 years or over. If no one of that age is at the address when the delivery is attempted the Goods may be retained by the driver. When your Goods arrive, it is important that you check immediately the condition and quantity. If your Goods have been damaged in transit, you must refuse the delivery and immediately contact us so that we may dispatch a replacement quickly and minimise your inconvenience.

Signing “Unchecked”, “Not Checked” or similar for wholesale orders is not acceptable.

For Goods are sent by post. We will send you a message by email to tell you when we have despatched your order.

If we agree with you to deliver on a particular day or at a particular time, we will do our best to comply. But no time given is to be treated as contractual. So we are not liable to you for any expense or inconvenience you incur on account of delayed delivery or non-delivery.

Some Goods will be delivered direct from the manufacturer who will contact you to arrange delivery. When delivery of the Goods has been arranged directly with the manufacturer, you will be subject to the manufacturer’s delivery policy.

Some Goods are so large and heavy that delivery times may be slightly longer. In this case, approximate delivery dates will be given when you place your order.

Time for delivery specified on the order, if any, is an estimate only and time shall not be of the essence.